Important Things to Know:
SMS numbers are not verified before sending
SMS gifts cannot be resent
Country codes should be reviewed carefully
Frequently Asked Questions
Everything you need to know about sending, delivery timing, and managing digital gifts.
When a gift shows as “Sent,” it means BizGift successfully handed the email to our delivery provider for processing and delivery. “Sent” confirms dispatch, but it does not guarantee the message reached the recipient’s inbox, was opened, or that the email address entered was valid.
Yes. If a delivery failure is confirmed, or if a gift has not been activated or redeemed after approximately 24 hours, the Resend option may become available within View & Manage Delivery.
When a gift is resent:
- The original delivery is cancelled
- A new gift is issued
- The original activation code is no longer valid
No. SMS deliveries cannot be resent or edited once they have been sent. We recommend carefully reviewing the recipient’s mobile number before sending.
No. BizGift checks that email addresses are properly formatted, but it does not verify whether an inbox exists or is active before sending.
There are several possible reasons a recipient may not receive an email right away, including:
- A typo in the email address
- Spam or junk filtering
- Invalid or inactive inboxes
- Delays from the recipient’s email provider
If needed, you may be able to resend the gift through View & Manage Delivery once the resend option becomes available.